Refund & Cancellation Policy

1. General Principles

AEAIC aims to provide high-quality educational services. If you are not satisfied with a paid program, you may be eligible for a refund under the conditions described below.

Refund eligibility depends on the type of service, timing of the request, and the circumstances of the cancellation.

2. Program Registrations and Tuition

For paid educational programs and tuition payments:

• Refund requests must be submitted in writing to finance@aeaic.org with your account details and payment reference.
• Refund requests should be made within a reasonable period after payment and before substantial program completion.
• Refunds, if approved, will be processed to the original payment method used for the purchase.
• Processing times depend on the payment provider and may take several business days.

3. Digital Products

Digital products include ebooks, downloadable materials, and other digital content sold through AEAIC.

• Due to the nature of digital products, refunds may be limited once the product has been accessed or downloaded.
• If a digital product is defective or not as described, contact support@aeaic.org for assistance.
• Refund requests for digital products should be made promptly after purchase.

4. Marketplace Products

For products sold through the AEAIC marketplace by third-party sellers, refund terms are determined by the individual seller. AEAIC facilitates the platform but is not responsible for individual seller refund policies.

Disputes should first be addressed with the seller. If unresolved, contact support@aeaic.org for assistance.

5. Cancellations

You may cancel an enrollment or subscription by contacting support@aeaic.org. Cancellation takes effect at the end of the current billing period unless otherwise stated.

If you cancel before a program begins, you may be eligible for a full or partial refund depending on the timing and circumstances.

6. Failed and Duplicate Payments

If you experience a failed or duplicate payment, contact finance@aeaic.org with the payment details. We will investigate and process a refund for any erroneous charges.

7. Payment Provider Issues

Some payment issues may originate with the payment provider rather than AEAIC. In such cases, we will assist you in coordinating with the provider to resolve the issue.

8. How to Request a Refund

To request a refund:

• Email finance@aeaic.org with the subject line "Refund Request".
• Include your full name, email address, program or product name, payment date, and payment reference.
• Provide a brief reason for the refund request.
• Allow us reasonable time to review and respond to your request.

9. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page.

10. Contact

Questions about refunds can be sent to finance@aeaic.org or through our contact page.